Certificate IV in Frontline Management (BSB40807)

Summary

  • This is a self-paced course - recommended timeframe of 1 month per module x 10 =
    10 months to complete
  • For Traineeship information regarding this qualification please click here
  • Can be commenced at ANY TIME throughout the year
  • Consists of 10 competencies
  • Assessed by activity assignments and on-the-job assessment by a Workplace Supervisor
  • Assignments can be undertaken online or paper based
  • Students must obtain 80% to pass each module
  • Course fee - $1,800. (instalments of either - $300 on enrolment plus another 5 x $300 monthly credit card deductions or $900 on enrolment and another $900 credit card deduction 5 months after commencement)

Who should enrol?

For employers

Those who:

  • have staff they want to mentor and reward by offering them a Nationally Recognised Qualification
  • want to reward their staff for excellence in performance
  • want to develop their frontline staff and offer them incentives to deliver a more professional level of input to the business
  • have frontline staff who show a lot of potential and/or display initiative
  • want their staff to have an all-round ability to contribute to the business
  • have staff who may qualify as New Entrant and/or Existing Worker Trainees and access government funding for their training

For employees

Those who:

  • want to attain a Nationally Recognised Qualification
  • have attained their School Certificate, HSC or an equivalent qualification
  • generally have at least one year’s work experience but no tertiary qualifications
  • are a Supervisor or Manager and want to develop their skills from staff management through to good work practices
  • want to professionally contribute to the business

Modules

Competency Code Competency Name
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
BSBOHS407A Monitor a safe workplace
BSBWOR402A Promote team effectiveness
BSBCUS402A Address customer needs
BSBCUS403A Implement customer service standards
BSBMKG413A Promote products and services
BSBRSK401A Identify risk and apply risk management processes
BSBWOR401A Establish effective workplace relationships
BSBWOR404A Develop work priorities

Testimonials

“The course I undertook in Frontline Management gave me great insight into new techniques and introduced me to new skills which have helped me develop within my career.

I have been able to apply many of the methods to my day-to-day business life and therefore increase my productivity.

The team at IFS were always there to help and always friendly!

I would recommend this course to anyone who works in a management role in the financial services industry.”

Joy-Ann Brewer
Senior Insurance Officer
Australian Defence Credit Union

Forms

Enrolment Form

Student form (pdf)

RPL Application Form

RPL form (pdf)
This is a Nationally Recognised Training course.
Enrol today, start tomorrow