Certificate IV in Banking Services (FNS41010)

Summary

This is a self-paced course - recommended timeframe of 6 weeks per module x 6 =
9 months to complete
For Traineeship information regarding this qualification, please click here
Can be commenced at ANY TIME throughout the year
Consists of 6 modules which encompass 13 competencies
Assessed by module assignments and on-the-job assessment by a Workplace Supervisor
Assignments can be undertaken online or paper based
Students must obtain 80% to pass each module
Course fee - $1,800 (instalments of either - $300 on enrolment plus another 5 x $300 monthly credit card deductions or $900 on enrolment and another $900 credit card deduction 4 months after commencement)
A Top Student Award consisting of an engraved plaque and $500 is presented to the person who achieves the highest overall mark in this qualification in 2012

Those who:

have staff they want to mentor and reward by offering them a Nationally Recognised Qualification
want to develop their supervisory or customer service staff and assist them to deliver a more professional level of input to the business
want a better standard of staff compared with the competition
have staff who may qualify as New Entrant and/or Existing Worker Trainees and access government funding for their training

Those who:

want to attain a Nationally Recognised Qualification
are employed in a financial services organisation or intend to apply for a position in one and want to advance in their chosen career
are in a team leader or supervisory role or aspire to be
are in a customer contact centre or sales role

BS 401	Client Relationships
FNSASIC301C	Establish client relationship and analyse needs
FNSASIC302C	Develop, present and negotiate client solutions
FNSCUS402A	Resolve disputes

BS 402	Customer Service Skills
BSBCUS403A	Implement customer service standards
BSBCUS401A	Co-ordinate implementation of customer service strategies

BS 403	Sales Skills
FNSSAM401A	Sell financial products and services
FNSSAM402A	Implement a sales plan

BS 404	Workplace Skills
BSBOHS303B	Contribute to OHS hazard identification and risk assessment
BSBWOR204A	Use business technology
BSBWOR501A	Manage personal work priorities and professional development

BS 405	Industry Knowledge
FNSINC401A	Apply principles of professional practice to work in the financial services industry
FNSINC402A	Develop and maintain in-depth knowledge of products and services used by an organisation or sector

BS 406	Leadership Skills
BSBMGT405A	Provide personal leadership

Student form (pdf)

RPL form (pdf)

This is a Nationally Recognised Training course.